1.1. “The customer” refers to any person(s) purchasing a ticket, or visiting the premises under any consumer circumstances.
1.2. “We” and “Us” refers to the business and staff of the Lonsdale Alhambra Cinema Penrith.
Introduction
2.1. The “Terms of Admission” outline the general rules that apply to you and any customer entering the premises.
2.2. All persons on the premises must comply with these rules.
2.3. Nothing included in these terms will affect your statutory right as a consumer.
Cinema Admission
3.1. All customers entering the cinema must hold a valid ticket or pass checked by the cinema staff.
3.2. An exception to 3.1 may only arise in the case of private bookings or special events, in which case additional terms will be agreed upon in relevance with the situation.
3.3. Free tickets may be issued upon presentation of a valid loyalty card, or complimentary ticket at management’s discretion.
3.4. Tickets can be redeemed with valid vouchers that are within a specified date.
3.5. We reserve the right to request proof for any concession ticket (child, senior citizen, student).
3.6. We accept ‘The Cinema Exhibitors’ Association Card’. This entitles the cardholder to one free ticket for a person accompanying them to the cinema.
3.7. Children aged 3 or under will be admitted without charge.
3.8. Customers that have paid for their tickets over the phone or on-line will be given a booking reference/transaction number. The customer must present this number at the box office in order to retrieve their tickets.
Age Restrictions
4.1. Entry to films and events is restricted by classifications supplied by the BBFC (British Board of Film Classification). We are required to implement these restrictions on all occasions. Information regarding UK film classification can be found at www.bbfc.co.uk
4.2 The exception to this rule is only in the occasion that the local authority issues a license to the cinema that allows the restriction to be lifted for a certain film.
4.3. We reserve the right be ask the customer for proof of age for any film or event. If valid proof cannot be given the customer will not be permitted to the screen.
4.4. Children under 5 must be accompanied by an adult (over 18) at all times.
Cinema Etiquette
5.1. Mobile phones must be switched off or put in silent mode before you enter the screen. Phones should not be used on any occasion in the cinema screen.
5.2. To avoid disturbing other customers, late arrivals will not be admitted to the screen after the performance has started. At the point, doors are closed and lights are turned down.
5.3. Customers should be aware that talking, moving around, etc. will cause disturbance to other customers. Anyone causing a disturbance in the screen will be asked to leave.
5.4. Customers with any small children who may be causing a disturbance should exit the screen temporarily until they are happy that their child is calm.
5.5. We ask the customer to help us maintain a tidy screen.
5.6. It is a serious criminal offence to record any aspect of the film in any area of the premises. If you attempt to record any part of a film you will be stopped and the police will be called.
5.7. On the occasion of busy screens, seats will be allocated to each customer. The customer must remain in their chosen seats, unless told otherwise by a member of staff.
Food & Drink
6.1. Only food or drink purchased at the cinema may be consumed within the screen.
Refusal of Admission
7.1. We reserve the right to refuse admission or ask the customer to leave the premises, without a refund, if:
- 7.1.1. The customer is causing a continued disturbance in the screen.
- 7.1.2. The customer is acting in an anti-social or threatening manner.
- 7.1.3. The customer is threatening the safety of other customers or staff.
- 7.1.4. The customer is found to be in the possession of recording equipment on the premises.
- 7.1.5. The customer breaches any of the ‘Terms of Admission’.
Refunds
8.1. Refunds for standard screenings will only be made prior to the beginning of the performance.
8.2. Refunds for any special event or ‘Event Cinema’ must be requested at least 3 hours prior to the performance time stated. The exception to this rule will only be in the case that there are customers on a waiting list who are willing to buy the cancelled tickets.
8.3. Late arrivals will not receive refunds.
8.4. In accordance with 7.1., customers asked to leave the premises, under any of the reasons stated, will not receive refunds.
Customer Services
9.1. If you have any questions regarding our ‘Terms of Admission’, please do not hesitate to contact us: Alhambra Cinema, Middlegate, Penrith, Cumbria, CA11 8TH, 01768 862400, penrithcinema@hotmail.co.uk.