FAQs


FAQs

Are all of your screens wheelchair accessible?

Yes, all of our screens are wheelchair accessible.

 

Our building has a lift that enables easy access to our Screen 2. The lift platform dimensions are 96cm by 74cm.


This lift also opens onto a drawbridge-style walk-way that enables access to our Screen 1 by providing a platform over the stairway. Please notify our staff ahead of time if this walk-way will be required by calling 01768 862 400.


Screen 3 is on the ground floor and has no steps preventing wheelchair access.


How much are tickets?

ALL TICKETS £5.50 (exckudes Event Cinema and Spotlight)


Adult Ticket: For anyone 15 and over - £5.50

Student Ticket: Anyone with a valid student ID card or Uni Days account - £5.50

Senior Citizens Ticket: Anyone aged 60+ - £5.50

Child Ticket: Anyone aged 3-15 - £5.50

Toddlers and Babies: Any under the age of 3 - Free

Family Ticket: Groups of 2 adults + 2 children or 1 adult + 3 children (under 15's) - £22.00

Online purchases include a 75p booking fee per ticket which is non-refundable

Please Note: Prices will vary for Event Cinema showings (Ballets, Operas, Theatre Shows)


How old do I need to be to see a film?

U – Universal, Suitable for all.

PG - Parental Guidance, General viewing, but some scenes may be unsuitable for young children.

12A - Suitable for 12 years and over. No-one younger than 12 may see a '12A' film in a cinema unless accompanied by an adult (Over 18).

15 - Suitable only for 15 years and over. No-one younger than 15 may see a '15' film in a cinema.

18 - Suitable only for adults. No-one younger than 18 may see an '18' film in a cinema.

Please check the ratings for a film before you come to the cinema. Ratings are available for all films at the British Board of Film Classifications (www.bbfc.co.uk) and also on our website.

You may be asked for ID when purchasing a ticket,

Do you have subtitled films for the hard of hearing?

We do not currently offer specialised subtitled screenings of our mainstream films. However, we have specialised headphones available upon request and an induction loop in each screen for those who are hard of hearing. We can also check to see whether subtitle versions are available upon request (we advise letting us know 2 hours prior to your chosen screening)

Do you sell gift vouchers?

Yes, we sell £5, £10 & £20 gift vouchers that can be bought at the box office and used to buy tickets and confectionary.


I have booked and pre-paid for a ticket online, what do I need to do when I arrive at the cinema?

When you book tickets online you will receive an email confirmation of the transaction. Upon arrival at the cinema, you will be asked to present this email to our staff who will process your tickets.

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